Services

What we offer

Our purpose is to provide, for each individual, a care and support service that is reliable, friendly and effective, and tailored to fit your needs. Supported by our full time Nurse Manager, all our care staff are trained in:

Practical Support. Providing assistance and encouragement to help with the challenges of daily life. This might include light housework, shopping, gardening, meal preparation and paperwork – and alongside which companionship is often a key element.
Personal Care. We recognise there may be a need for more intimate care, and can support your daily routine by helping with such tasks as bathing and getting ready for bed. Our care staff are fully competent in the use of mobility aids, assistance with medication, overnight support and respite care.
Complex Care. Where there is a need for more complex and challenging care – such as a discharge from hospital, palliative care or for those with long-term multiple and intensive needs — we work alongside district nurses and other medical professionals to provide the highest quality support.

“The professional yet loving care given by your special team of carers to Mum and Dad enriched their lives. We would like to thank all your staff for the exemplary service you have provided for our parents over the last seven years.”

How we would work with you

Initial Contact

We welcome your enquiry and suggest that a telephone discussion of your possible requirements with our Registered Manager would be a helpful starting point.

Home Visit

If help from Kemble Care is being considered we will arrange, without obligation, for one of our client managers to visit you at your own home. This will enable us to understand your needs and to explain in practical terms how we may be able to help. We will also discuss with you a possible plan of care, including a schedule of carer visits, duties to be performed and service costs.

We welcome the involvement of other members of the family or advocates where this is relevant and will liaise with other professionals such as doctors, district nurses and social workers as necessary.

Care staff

Our ability to provide a successful service rests upon the quality of our care staff and the support they each receive from us. We have a searching recruitment process and provide them with in-depth training and refreshers throughout their career. When selecting care staff to deliver a service we look for an appropriate match in their temperament and personality, as well as in their skills.

Continuing support

Good communication and a mutually trusting relationship are at the heart of organising effective care. Each client will have a dedicated client manager, whose function is to organise and monitor the services being provided.

Our office is staffed on weekdays from 8.30am to 5.00pm; outside these times clients will always be able, in cases of an emergency, to access a member of our management team.